Customer Service Executive for Aramex
Customer Service Executive for Aramex
About us
Founded in 1982 as an express operator, we quickly grew into a global logistics network with more than 600 offices in over 65 countries, that delivers logistics services and transportation solutions, with a range of specialized offerings like international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions.
Purpose
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.
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Job Description
Handle all GCS cases, follow up and close all requests.
Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
Respond to all requests that are under IRT “Immediate Respond Team” as per the standard (respond within 24/7 and by 10 seconds to 10 minutes”.
Manage and meet customer expectations.
Respond to all customer’s inquiries to improve their customer service experience.
Provide excellent customer service for customers as per Aramex CS standards.
Facilitate the flow of information horizontally and vertically.
Collaborate with the team to achieve the team objectives.
Serve all customer’s inquiries and provide full information and advice.
Close pending cases in a timely manner.
Achieve Aramex customer service KPIs Pass the customer service audits.
Support to solve the bad address shipments if needed.
Implement Customer Service KPIs
Sustain high customer satisfactory service level.
Follow up on domestic and express outstanding shipments for cash if needed.
Ensure customer satisfaction to retain customer.
Job Requirements
Customer Service Experience (1-2) years
Bachelor’s degree Holder (Logistics/ Supply chain Major Preferably)
Customer-oriented
Excellent Communication Skills
Problem Solver
English Language Fluency
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